Nokia says it is “regrettable” that problems with a Health Mate fitness-tracking app have undone users.
Nokia took over health tech organisation Withings in 2016 and recently transposed a Withings Health Mate app with a Nokia-branded version.
Health Mate has been downloaded some-more than one million times from app stores.
But many users have left one-star reviews, observant a new app private renouned facilities from a Withings chronicle and had technical issues
The association told a BBC an refurbish would “integrate blank features”.
Before being taken over by Nokia, Withings done internet-connected health products such as weighing beam and atmosphere peculiarity monitors, that supposing information for a Health Mate app.
“Nokia took over and totally trashed a Withings app in one swoop,” one user, Tony, told a BBC.
“The initial recover of a app was so full of bugs it was incredible. Their new app is abominable and everybody wants a aged one back, that we loved.
“They’ve decimated a investment in utterly costly Withings products.”
A set of intelligent beam now retails in a UK for £90 ($116 in a US), approach from Nokia.
Negative reviews on app stores explain a series of issues, including:
- Difficulty syncing products with a new app
- Bugs in a app creation it formidable to use
- A new “modern” thesis that creates a app reduction user friendly
- The dismissal of facilities benefaction in a prior Withings app
“[The] prior app from Withings had long-term charts and most more,” wrote one reviewer called Pander.
“This chronicle is a outrageous plunge in functionality. This is not because we bought this intelligent scale.”
Nokia told a BBC a Withings Health Mate app had been transposed as partial of a transition of Withings products “to a Nokia brand”.
“Regrettably, a few users faced bugs and syncing issues, others were undone to find some facilities from a prior chronicle were not included,” it said.
“We expelled an refurbish that corrects many of a issues. Very shortly we will have another refurbish to confederate a few blank features.
“We will not be confident until a final issues have been addressed to broach a peculiarity user knowledge consumers have come to design from Nokia products.”