While Loblaw’s has apologized for a obstacles people ran into during first, a association believes it was a successful transition.
“Make no mistake, we are gratified with a conversion, as are a immeasurable infancy of a members,” pronounced association orator Catherine Thomas.
“Millions of them have converted though issue, both online and in-store, earning and saving PC Optimum points as we speak. And in fact, new surveys uncover that 80 per cent of members are unequivocally confident with a new program.”
In a plan this vast – bringing dual faithfulness programs, 19 million members, 2,500 stores, many online properties and apps together on one day – there will be some bumps, she said.
Loblaw’s some-more than doubled a call centre and online support before Feb. 1. Despite increasing support given then, it still had few durations where usually singular calls could get through.
This was upsetting for business who couldn’t emporium for deals when they found their new PC Optimum cards didn’t work and their aged cards were no longer accepted.
Shoppers Drug Mart had a renouned 20X a points sale on purchases of $30 or some-more on a weekend after a Feb. 1 transition. Some people felt close out.
Other business wanted to ask because some points were blank or because they got a summary observant their label was not accurate when perplexing to set adult a PC Optimum account.
“We conclude a patience, and in some cases frustration, a members are showing,” Thomas said.
Is an reparation enough? Why wasn’t Canada’s hulk grocery sequence prepared for a torrent of calls?
It was Loblaw’s preference to combine a programs on a singular day, rather than do it in phases.
It was Loblaw’s preference to make business wait on reason to speak to a call centre. Why not concede them to leave their series and wait for a lapse call? Why not use live chat?
I, too, had a problem that arose from unsound staff training and resulted in my losing points we should have earned.
First, we eliminated my PC Plus and Shoppers points online to a PC Optimum account. All went smoothly.
Then, we handed in my Shoppers Optimum label and perceived a new one during a Shoppers Drug Mart store.
On Feb. 5, we bought about $90 value of groceries during Loblaw’s. The assistant scanned my PC Optimum card, though didn’t wish my PC Financial MasterCard.
“You won’t acquire any some-more points by regulating it,” she said.
I checked a receipt during home and saw I’d warranted 0 points. (There were usually 10 personalized offers on a PC app, nothing of that appealed to me.)
In a summary during a bottom, Loblaw’s pronounced we could have warranted 900 points if I’d had a PC credit card.
I insincere my PC Optimum label would have a information that we had a PC credit label that gave me points on a value of my grocery sequence – not only on special weekly deals.
“Based on your feedback, some-more training is required,” Thomas pronounced after we told her about my experience. “We have sent out a follow-up communication to stores, clarifying a training support specific to PC Financial MasterCard.”
Yes, we will accept a points we should have collected on Feb. 5. Even better, I’ve helped safeguard this won’t occur to other credit label holders.
A PC Financial cardholder asked me if a partnership would do divided with “double dipping” (getting points on a full sequence and on special deals). She was relieved to hear it would not.
“I trust this is a one time that a change to a points module done it better,” she said. “I have over $1,100 value of points saved up. Most came over from a Optimum program. Being means to use them during No Frills will be unequivocally helpful.
“We have a 17-year-old contestant who cooking about $40 and a day in food and snacks, so we can theory where my subsequent emancipation will be.”
Ellen Roseman’s mainstay appears in Smart Money. You can strech her during email@example.com.